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FAQ

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GENERAL FAQ

Are you an angel company?

YES!  You are most welcome to sell the projects you make with our images. Giving credit is not mandatory, but we would certainly love if you shared us with others :).

What payment methods do you accept?

We accept PayPal, all major credit cards (Visa, MC, Discover, American Express) as well as US money orders.

Do you reward for getting published?

Yes, we do!!  This is a great way to put those great stamps of yours to good use! 

Publication Requirements:
~project must use only SNSS images
~images must be current (if discontinued within 6 months prior publication date, we will still honor as current)
~must be in a PRINT publication that can be bought on newstands/subscribed to
~credit for stamps must be clearly given to Sweet 'n Sassy Stamps in article supply list
 
Compensation breakdown:
~$15 for a single card or project (including a finished inside or envelope)
~$25 for sets or multiple projects in the same publication
~$20 if published as a featured article
~$15 bonus if published on cover
 
To claim payment for your SNSS publication, please send a clear scan of the page your project is on, the title and date of the publication and your PayPal email address to korin@sweetnsassystamps.com.  Claims must be made within 2 months of publication release.
 
Publication rewards will be sent via PayPal within 1 week of receiving your claim. 

So what are you waiting for?  Submit, submit, submit!!

What is your shipping policy?

Shipping Times

We do our best to ship orders within 1-3 business days however, depending on the number of orders we are processing it could take up to 7 business days for your order ship.  Holidays may delay shipping even longer. 

If you are concerned about the length of time it is taking for your order to arrive, please check our website for announcements and email us with any questions.

Sweet ‘n Sassy Stamps ships from Pennsylvania.

Preorders & Backorders

We do not ship partial orders.  If your order includes any backordered or pre-order items, we will wait and ship your entire order together.

Shipping Rates

WITHIN THE US:  US orders ship via USPS Priority Mail for $5.50. We offer FREE First Class shipping for US orders of $75 or more.

OUTSIDE US: Our international shipping prices are based on weight. All international orders are shipped First Class International via USPS.

You may estimate your shipping cost with our shipping calculator found in your shopping cart. 

 
CLEAR STAMPS FAQ
 
What are your clear stamps made from?
 
Sweet 'n Sassy stamps are made of a high-quality clear photopolymer that resists yellowing. They will arrive at your door on a clear acetate carrier sheet ready for immediate use! 
 
How do you use clear stamps?
 
Clear stamps make stamping easier and more fun than ever. They are more versatile than traditional rubber stamps because you can vary their placement and you can SEE where you are stamping. No more trouble with lining up your images! Simply peel your stamp off the carrier sheet or storage case and place the image on your acrylic block. No adhesive required! When you are done stamping, clean your stamp and place it back on it's carrier sheet/storage case. It's that simple! How cool is that?  
 
How do you care for clear stamps?
 
There are some things you must keep in mind when using clear stamps.  You must be very careful when peeling them off anything they are stuck to.  The best way to peel them is lift the edge gently with your thumb and index finger and pull it slowly and gently toward yourself.  Do not use a jerking motion as this may cause the stamp to tear. 
If your stamp loses it's tackiness, clean the back of the stamp (the flat part) with your stamp cleaner and it should stick as good as new.  If you still have trouble with your stamp sticking, it most likely means that your block needs cleaned.  Clean it with the same cleaner you used for your stamp and dry it with a cloth. 

Clear stamps will stain with the use of some inks.  This is normal and will not affect the use of the stamp. 

With proper care, your clear stamps will last a lifetime!

What is your return policy?
 
If you are not satisfied with your purchase or your product is defective, we will accept returns within 30 days of you purchase for a full refund of the purchase price.  After 30 days, we will issue a store credit.
 
 
DIGITAL STAMPS FAQ
 
What are these Digi Stamps everyone keeps talking about?
 
Digi Stamps are downloadable files that you save to your computer and print onto cardstock.  They are wonderful for cardmaking, scrapbooking and other paper crafts.  They are an inexpensive alternative to actual stamps and can even be used with the stamps you already have.
 
How do I get the digis I order?
 
Upon confirming your order you will be redirected to a download screen.  Click the download link and save the digi to your computer. We recommend you create a file specifically for your digital stamps so you can always find them quickly and easily. 

You should also receive an order confirmation email which contains the download links.

PLEASE NOTE: If you miss the redirect screen, you are not redirected or you do not receive the email with the links, log in to your account on the site to view your orders.  Click on the order which contains the digis you ordered then click on the download links and save as mentioned above.

Can digital stamps be returned?

Unfortunately, no.  Because they are downloadable files, all digital sales are final.

Do I need fancy software to use digis?

Thankfully, no.  You can open, resize and print your digis right from Microsoft Word (a program that comes standard with most computers).

Follow the steps below to open and resize your digis using Microsoft Word.

To open a digi in Word:
 
Open a new document in Word.  In the main tool bar click Insert>Picture>From File.  Choose the file you want to open and click Insert.
 
To resize a digi in Word:
 
Click on the image and a black box will appear around the image.  Click and drag the bottom right corner toward the top left corner to resize to your liking.
 
To crop a digi in Word:
 


Can I share Sweet 'n Sassy Stamps digis with my friends?

I must emphatically answer, NO. Sharing digital stamps is considered stealing.  Our digi stamps are hand drawn by either myself (Korin Sutherland) or our designers thus Sweet 'n Sassy Stamps reserves all rights for our designs.  Our digi stamp illustrations are intended for your personal use ONLY.  You are not permitted to redistribute (including copying, lending, duplicating, sharing, reselling, etc..) ANY of our digi illustrations.  This includes our FREE digis as well.  If we find this rule being broken we may be forced to discontinue our digi line, so please play fair.  We enjoy bringing our designs to you in this format as much as you enjoy using them!

 

 

Customer Photo and Video Sharing Terms of Use

 

These Terms of Use govern your conduct associated with the Customer Photo and Video Sharing service offered by Sweet 'n Sassy Stamps, LLC (the "CPVS Service"). To the extent there is any conflict between Sweet 'n Sassy Stamps, LLC's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CPVS Service.

 

By submitting any content to Sweet 'n Sassy Stamps, LLC, you represent and warrant that:

 

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

 

You further agree and warrant that you shall not submit, upload, post, transmit or distribute any content:

 

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, abusive, obscene, profane, indecent, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, passwords, contact information or phone numbers;
  • that contains any computer viruses, spyware, worms or other potentially damaging computer programs or files.

 

For any content that you submit, you grant Sweet 'n Sassy Stamps, LLC a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or distribute such content, and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. You further agree that Sweet 'n Sassy Stamps, LLC shall have the unrestricted right to use any ideas or information contained in any content that you submit, or materials or ideas similar to them, in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. You further release and waive all claims against Sweet 'n Sassy Stamps, LLC with respect to any intellectual property or other proprietary rights, rights of publicity and privacy, rights of attribution, or any other liability under the governing law of the United States.

 

Any content that you submit to Sweet 'n Sassy Stamps, LLC may or may not be published or used by Sweet 'n Sassy Stamps, LLC. Sweet 'n Sassy Stamps, LLC reserves the right to edit, condense or delete any submitted content that is ultimately posted on Sweet 'n Sassy Stamps, LLC's website if Sweet 'n Sassy Stamps, LLC deems, in its sole discretion, that such content violates these Terms of Use. Sweet 'n Sassy Stamps, LLC does not guarantee that you will have any recourse through Sweet 'n Sassy Stamps, LLC to edit or delete any content you have submitted. Sweet 'n Sassy Stamps, LLC may also need to provide disclosures with respect to any content submitted and published by Sweet 'n Sassy Stamps, LLC. Sweet 'n Sassy Stamps, LLC reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Sweet 'n Sassy Stamps, LLC, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Sweet 'n Sassy Stamps, LLC, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

 

By submitting a photo or video, you agree that Sweet 'n Sassy Stamps, LCC may contact you about your photo or video and for other administrative purposes. Sweet 'n Sassy Stamps, LLC may share your comments [along with identifying information] to our third-party service providers, solely for customer service purposes. By submitting a photo or video, any information you submit may be directed to a third party site administered and hosted by a third party vendor retained by Sweet 'n Sassy Stamps, LLC provided that, in such event, the third party vendor will have no right to use any such information other than uses necessary to fulfill its services to Sweet 'n Sassy Stamps, LLC.

 

SWEET 'N SASSY STAMPS LLC DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES ABOUT THE PHOTO OR VIDEO SUBMISSION PROCESS, OR ANY RELATED WEBSITE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE PHOTO AND VIDEO SUBMISSION PROCESS IS MADE AVAILABLE TO YOU "AS IS" AND "AS AVAILABLE" AND SWEET 'N SASSY STAMPS, LLC DOES NOT WARRANT THAT THEY WILL BE FREE OF DEFECTS.

 

Under no circumstances shall Sweet 'n Sassy Stamps, LLC and/or its affiliates be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, or inability to use, the photo and video submission process, or any related website, whether in an action of contract, tort, strict liability or negligence, or other actions, arising out of or in connection with the use or performance of the photo and video submission process, or any related website, even if Sweet 'n Sassy Stamps, LLC has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, Trojan horse or other harmful component.

 

You agree to indemnify and hold Sweet 'n Sassy Stamps, LLC (and their respective officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Together Mobile, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

 

These Terms of Use and their enforcement shall be governed by the laws of the state of Pennsylvania, excluding its conflict of laws provisions. You agree to submit to jurisdiction in PA and further agree that any cause of action arising under these Terms of Use may be brought in a court in Berks County, PA, and you hereby accept and submit to the personal jurisdiction of these courts with respect to any legal actions, suits or proceedings arising out of these Terms of Use.

 


 

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